This is Welvin from the Jotform Customer Education Team. I noticed that the support form embedded on your app’s store page is still linked to my Jotform account. This may cause issues in receiving and responding to user inquiries properly.
I became aware of this yesterday after receiving a complaint from one of your users, who mentioned they hadn’t received a response to their concern.
To ensure that support requests go directly to you, I recommend cloning the form into your own account and updating the embedded version accordingly.
For further assistance or guidance on cloning the form, feel free to reach out to us through this page: https://www.jotform.com/contact/
Thank you!
Best regards, Welvin Jotform Customer Education Team
Hello,
ReplyDeleteThis is Welvin from the Jotform Customer Education Team. I noticed that the support form embedded on your app’s store page is still linked to my Jotform account. This may cause issues in receiving and responding to user inquiries properly.
I became aware of this yesterday after receiving a complaint from one of your users, who mentioned they hadn’t received a response to their concern.
To ensure that support requests go directly to you, I recommend cloning the form into your own account and updating the embedded version accordingly.
For further assistance or guidance on cloning the form, feel free to reach out to us through this page: https://www.jotform.com/contact/
Thank you!
Best regards,
Welvin
Jotform Customer Education Team